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UMass Chan Medical School, Lamar Soutter Library. Education. Research. Health Care. Empowering the future. Preserving the past.
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Access Services: InterLibrary Loan (ILL)

Welcome to InterLibrary Loan

InterLibrary Loan (ILL)

If a journal article, book, or other material is unavailable at the Lamar Soutter Library, UMass Medical School (UMMS) faculty, staff, and students and UMass Memorial Health Care (UMMHC) staff can borrow it from other collections.

First Time Users

Frequently Asked Questions

What is InterLibrary Loan?

  • A service to request books and articles from other libraries.

Who is allowed to use InterLibrary Loan?

  • UMMS and UMMHC students, faculty, and staff.

Does InterLibrary Loan cost?

  • For UMMS students, it's free!  Everyone else, it is $14 paid via Speed Type Number or Clinical Account Number.

How long will this take?

  • Articles are usually delivered within two business days.  Books can take up to two weeks!

How do I submit a request using the 'Check For Full Text' link?

  • Through our online databases, use the "Check for Full Text" link to order journal articles not owned by the library. Click “Request this document via Interlibrary Loan” to automatically fill in the request form.

Or, How do I submit a request with a citation?

  • Log into your InterLibrary Loan account, then use the options under "New Request."  Fill out the form with as much information as possible, then hit Submit!

How will I know when my request is ready to pick up?

  • You'll receive an automated email when the article or book is ready.  We send articles directly to your inbox, and you can pick up books at the Library Service Point.

Where should I return my books when I'm finished?

  • Please return books by the due date to the Library Service Point.

What is my username?

  • Your username is your library barcode number, which usually starts with a capital D.  To get help with your library barcode, visit this link or call the Library Service Point at (508) 856-6099.

What is my password?

  • You'll set your own password, but if you need help resetting, please contact us at the InterLibrary Loan Office (508) 856-2080.


Current UMMS students (SOM, GSN, GSBS), faculty, staff, fellows, residents, post-docs, and UMMHC clinical staff can use Interlibrary loan, including Commonwealth Medicine and NIH Summer research fellows.   


Patrons can borrow items not available in the library collection, including books and articles.  Please note that bound journals and periodicals do not typically circulate.  Request physical books, single articles, or book chapters.



Patrons can choose the delivery method:

  • For articles: email
  • For books: pick-up at the Library Service Point or interoffice mail


Return books and other materials by the due date to the Library Service Point. You are financially responsible for damage to or loss of materials from the time they are picked up until the time they are returned to the library.


  • UMMS students: Free!
  • UMMS/UMMHC faculty and staff:
    • Article or book loan: $14.00
    • Surcharge for rush requests: $14.00
  • Payment:
    • UMMS faculty and staff: A Speed Type number or Account number is necessary for each transaction
    • UMMHC staff: Please provide your department name (e.g., Memorial - ObGyn)
    • Credit cards are not accepted
    • The Library pays all copyright charges


Vivian Okyere
​Manager, Library Operations
(508) 856-2080