EndNote is a bibliographic management tool that allows users to create and organize a library of citations and abstracts and then insert them into a Microsoft Word document.
The Lamar Soutter Library is pleased to provide the University of Massachusetts Chan Medical School with EndNote software for both Windows and Mac users.
The latest version of the software offered by the library as of August 2023 is EndNote 21.
The license covers UMass Chan students, faculty and staff, and staff of our clinical partner, UMass Memorial Health Care. The software can be installed on UMass Chan or UMMHC computers and up to two personal computers per user.
EndNoteTech Support * 9AM-8PM EST Mon-Fri
1-800-336-4474
(at the prompt, press 2; then select 1 - "ResearchSoft Products" option)
Visit EndNote's KnowledgeBase to search for detailed answers to your questions from EndNote's experts.
Please read the installation directions below carefully:
I have a UMass Chan-provided computer or laptop:
If you have a UMass Chan-provided device, you may not have administrative rights on your computer. You can either submit a ticket through the IT Help Desk Portal, or:
I want to install EndNote on a personal device:
Clinical users: Please submit a ticket with clinical IS to install EndNote
If you run into any issues downloading EndNote, please contact Victoria Rossetti for a direct link
Mac EndNote X9 Installation for personal or UMass Chan provided Mac computers:
Getting the error message: Word was unable to load an add-in. Your add-in isn't compatible with this version of Word. Please contact the add-in provider for an update.
Solution: Enable Apple’s Rosetta service for Word. Do this by closing Word, right clicking (or command click) its name in the applications list, selecting get info, and then checking the run using Rosetta option. Once you do that, try opening Word. Reach out to the library if this doesn’t resolve the issue. More details here: M1 chip
Clinical users: Please submit a ticket with clinical IS to install EndNote
If you run into any issues downloading EndNote, please contact Victoria Rossetti for a direct link
This 60-minute class will demonstrate how to set up a new library, how to import citations from MEDLINE, how to work with the citation style manager and how to add bibliographic references to a Microsoft Word document
Objectives: