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InterLibrary Loan (ILL): Outside Libraries: Lending Policies

This is the Lamar Soutter Library Guide to Interlibrary Loan, a borrowing service available to the UMass Chan/UMMHC community.

Outside Libraries: Lending Policies

The Lamar Soutter Library shares its articles and books with hospital, academic, and public libraries throughout the United States.

Submission of ILL Requests

  • Submit requests via Docline, OCLC, or RAPID
  • OCLC Symbol: WQM
  • Docline Code: MAUMAS
  • We provide electronic delivery via email and Odyssey.
  • Average turn-around-time is 24 hours.


  • We participate in IFM and EFTS.
  • Libraries who do not participate in IFM or EFTS will be invoiced monthly.


  • Days to Respond: 4 Days
  • Cost: $15.00 USD
  • Surcharge for rush requests: $15.00 USD.
  • Delivery: Odyssey, Article Exchange, Email

All articles are delivered electronically, ideally though Odyssey.  We will also send articles as a PDF via email if necessary.


  • Days to Respond: 4 Days
  • Loan Period: 16 weeks
  • Cost: $15.00 USD
  • Delivery: Mail
  • Lending collections include History of Medicine, Graphic Medicine, Humanities in Medicine, and a small research collection.  Our Reserves books, bound journals, and reference collection do not circulate through InterLibrary Loan.



Vivian Okyere
​Manager, Library Operations
(508) 856-6099